Privacy Policy

 

 

 

    Effective Date: 01/2025

 

 

    SpidVPN values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information while using our services. This policy adheres to applicable laws, including those within the United States and the state of Texas, and applies to all users of SpidVPN.

By using SpidVPN’s services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

 

1. Information We Collect

 

SpidVPN takes a strict privacy-first approach, limiting the collection of personal data to only what is necessary to provide you with our services. We may collect the following types of information:

Account Information: When you create an account with SpidVPN, we may collect your email address, username, and payment information.

 

Technical Data: To ensure the operation of the service, we may in extreme circumstances collect information such as device type, operating system, IP address, connection times, and VPN server locations. This data helps us diagnose issues and improve service performance.

 

Payment Information: For subscription-based services, we may collect billing information through third-party payment processors. We do not store or retain full payment card information.

 

We do not collect or store sensitive personal data, such as browsing history, online activity, or the content of communications made through the VPN service.

 

2. How We Use Your Information

 

We only use the information we collect for the following purposes:

To Provide and Improve Our Services: Your information helps us deliver the VPN service, manage your account, and improve performance.

 

To Communicate with You: We may use your contact information to send you service updates, promotional materials, or support-related communications. You can opt-out of marketing emails at any time.

 

To Process Payments: If you make a payment for a subscription or other services, your payment information will be processed by trusted third-party payment processors, such as Stripe or PayPal.

 

Legal Obligations: In rare circumstances, we may need to comply with legal requirements under U.S. laws, including but not limited to requests from law enforcement or regulatory agencies, as required by applicable U.S. or Texas state laws.

 

3. Data Retention and Minimization

 

SpidVPN follows a strict data minimization policy. We only store user data for as long as it is necessary to fulfill the purposes outlined in this policy. Specifically:

We do not log any data that could identify or track your online activity, including browsing history, IP addresses, or websites visited.

Connection logs (such as timestamps of when you connect to and disconnect from the VPN service) are only stored for 7 days and are not linked to individual users.

 

Personal Information: We retain your account information only for as long as you maintain an active subscription or account with us. If you request to delete your account, we will permanently remove your personal data.

 

4. Sharing Your Information

 

SpidVPN is committed to keeping your personal data private and will not sell, rent, or trade your personal information to third parties.

We may share your information with the following entities under strict conditions:

 

Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, email communication, and other technical aspects of providing our services. These providers are bound by confidentiality agreements and are prohibited from using your data for their own purposes.

 

Law Enforcement or Legal Compliance: SpidVPN may be required to disclose information to comply with legal obligations, such as a subpoena, court order, or lawful requests by public authorities (including to meet national security or law enforcement requirements).

 

Business Transfers: In the event of a merger, acquisition, or sale of SpidVPN's assets, your personal information may be transferred as part of that transaction, but we will notify you of any such change and give you the opportunity to opt out or request the deletion of your data.

 

5. Data Security

 

We use industry-standard encryption and security protocols to protect your personal data and ensure the integrity of your connection. While we make every effort to safeguard your data, no method of data transmission over the internet is completely secure. We recommend that you use strong, unique passwords and take steps to secure your devices and accounts.

 

6. User Rights

 

As a user, you have the following rights regarding your personal information:

 

Access: You may request access to the personal data we hold about you.

 

Correction: If your personal data is inaccurate or incomplete, you may request that we correct it.

 

Deletion: You have the right to request that we delete your personal data, subject to legal or contractual obligations.

 

Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the emails or contacting us directly.

 

To exercise any of these rights, please contact us at [support@spidvpn.com].

 

7. Children’s Privacy

 

SpidVPN does not knowingly collect or solicit personal information from children under the age of 13. If you are under 13, please do not use our services or provide us with any personal information. If we learn that we have collected personal data from a child under 13, we will take steps to delete such data.

 

8. Changes to This Privacy Policy

 

SpidVPN reserves the right to modify or update this Privacy Policy at any time. If we make changes, we will post the updated policy on this page and revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed of any updates.

 

9. California Privacy Rights

 

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). For more information, or if you wish to exercise your rights under the CCPA, please contact us at [support@spidvpn.com].

 

10. Texas State Privacy Rights

 

As a Texas resident, you are entitled to certain privacy rights under Texas state law. These rights include the right to request a copy of your personal data and the right to request the deletion of your personal data. If you wish to exercise any of these rights, please contact us at [support@spidvpn.com].

 

11. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 

SpidVPN Support Team
Email: [support@spidvpn.com]
Website: [www.spidvpn.com]

 

 

Thank you for trusting SpidVPN with your privacy. Your security and anonymity are our top priority!

 

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